Known Issues

Installing OL Connect Send on Windows Server 2016

Issues can be encountered when installing OL Connect Send Printer Driver on Windows Server 2016 machines, when running an account with local Administrator rights.

If the installation encounters a "System administrator has set policies to prevent this installation" error, follow this workaround:

  • Start: Command Prompt (Admin)

  • Copy/paste the path to the OLCS Printer Driver Setup MSI file into the Command Prompt

  • Press Enter

The installer should then run without further administrative rights issues.

Installing OL Connect Send on a machine with Connect installed

When OL Connect Send plugins are installed (either via the pre-release of Connect Send or via a Workflow installation) on the same machine as Connect, an interference between OL Connect Send's internal database and that of Connect may occur, causing the browser popup to be blocked.

This issue can be fixed by applying a startup wait to the Connect Server Service. If the issue occurs during runtime, restarting the Connect Server Service will fix the issue.

OL Connect Send issues under Microsoft Edge browser

  1. Issues with using the built-in Windows 10 default "Administrator" account and the OL Connect Send Client. This is due to Windows disallowing the opening an Edge browser whilst running under this account. This blocks interaction with the printer driver.
  2. The Microsoft Edge browser fails to display web pages when Workflow's CORS option (in the HTTP Server Input 2 section) is set to "*". This issue will be resolved in a future release.

Printing PDF files with Adobe Acrobat Reader

It is recommended not to use Adobe Acrobat reader to print PDF files with OL Connect Send. Print the source file (e.g. the Word file) whenever available. If PDF files are to be printed with OL Connect Send, use a different PDF viewer instead.

Adobe Acrobat Reader produces its own PostScript file, rather than passing the PDF to the OLCS Printer Driver to generate a PostScript file. This doesn't hinder the transfer of the file, but Adobe Acrobat Reader's own PostScript file sometimes lacks information about the original PDF, which may cause errors in the processing of that file and in the interaction following the transfer.

One known issue is that if the PDF contains a PostScript font (Type 1 in Adobe Acrobat Reader), an "error retrieving character data” may occur in Workflow's Execute Data Mapping task during the data mapping of the received file. In that case the data will be corrupted and no preview will be shown in the web template.

Paper Size vs Printer Page Size

It is important to ensure that paper size settings match the printer driver settings. If this is not done, it’s possible that the print job transferred to Connect Send may include some extra white space on the page. In interactive mode, this can be seen, but in non-interactive mode the job will be processed without notification.

Passthrough Printing not supported

Passthrough printing through the OL Connect Send Printer Driver is not supported. This includes printing from OL Connect (Designer) or any other software that relies on passthrough printing. It might partially work, but it cannot be relied upon.